.sev--critical{--sev:var(--danger);--sev-soft:var(--danger-soft);--sev-ink:#b3352b}.sev--error{--sev:var(--amber);--sev-soft:var(--amber-soft);--sev-ink:#b8651f}.sev--warning{--sev:var(--warn);--sev-soft:var(--warn-soft);--sev-ink:#a8690f}.sev--info{--sev:var(--ink-soft);--sev-soft:var(--surface-alt);--sev-ink:var(--ink-dim)}.cat--problem{--cat:var(--danger);--cat-soft:var(--danger-soft);--cat-ink:#b3352b}.cat--business{--cat:var(--ok);--cat-soft:var(--ok-soft);--cat-ink:#0a7d5c}.cat--support{--cat:var(--primary);--cat-soft:var(--primary-soft);--cat-ink:var(--primary-ink)}.cat--delivery{--cat:var(--amber);--cat-soft:var(--amber-soft);--cat-ink:#b8651f}.cat--inbound{--cat:var(--ink-soft);--cat-soft:var(--surface-alt);--cat-ink:var(--ink-dim)}.sev-pill{display:inline-flex;align-items:center;gap:5px;padding:3px 9px;border-radius:99px;font-size:11px;font-weight:800;letter-spacing:.2px;white-space:nowrap;background:var(--sev-soft);color:var(--sev-ink)}.sev-pill__dot{width:6px;height:6px;border-radius:99px;background:var(--sev)}.nc-head{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;flex-wrap:wrap;margin-bottom:20px}.nc-head__live{display:inline-flex;align-items:center;gap:7px;font-size:12px;font-weight:700;color:var(--ink-soft)}.live-dot{width:8px;height:8px;border-radius:99px;background:var(--ok);box-shadow:0 0 0 3px var(--ok-soft);animation:livePulse 2.2s ease-in-out infinite}@keyframes livePulse{0%,to{opacity:1}50%{opacity:.35}}.nc-strip{display:grid;grid-template-columns:repeat(5,1fr);gap:14px;margin-bottom:18px}.ncard{position:relative;text-align:left;background:var(--surface);border:1px solid var(--hair);border-radius:var(--r-xl);padding:15px 16px 14px;box-shadow:var(--shadow-sm);display:flex;flex-direction:column;gap:11px;overflow:hidden;cursor:pointer;transition:border-color .12s,box-shadow .12s,transform .05s}.ncard:before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--cat);opacity:.85}.ncard:hover{border-color:var(--hair-strong);box-shadow:var(--shadow-md)}.ncard:active{transform:translateY(1px)}.ncard.active{border-color:var(--cat);box-shadow:0 0 0 3px var(--cat-soft)}.ncard.calm:before{background:var(--ok)}.ncard__top{justify-content:space-between;gap:8px}.ncard__icon,.ncard__top{display:flex;align-items:center}.ncard__icon{width:32px;height:32px;border-radius:10px;justify-content:center;background:var(--cat-soft);color:var(--cat-ink);flex-shrink:0}.ncard.calm .ncard__icon{background:var(--ok-soft);color:#0a7d5c}.ncard__unread{font-size:10.5px;font-weight:800;color:#fff;background:var(--cat);border-radius:99px;min-width:18px;height:18px;padding:0 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var(--hair);color:var(--ink-dim)}.http-tag.bad{background:var(--danger-soft);color:#b3352b;border-color:transparent}.http-tag.warn{background:var(--warn-soft);color:#a8690f;border-color:transparent}.prov-tag{display:inline-flex;align-items:center;gap:4px;font-size:10px;font-weight:800;letter-spacing:.3px;text-transform:uppercase;padding:1px 7px;border-radius:5px;color:#fff;white-space:nowrap}.prov--konsol{background:#5B5BD6}.prov--retailcrm{background:#2D5BB8}.prov--aidelivery{background:#E9893C}.drawer-sevhead{display:flex;align-items:flex-start;gap:12px;padding:14px;border-radius:var(--r-md);background:var(--sev-soft);margin-bottom:16px}.drawer-sevhead.cat-tone{background:var(--cat-soft)}.drawer-sevhead__ic{width:38px;height:38px;border-radius:10px;background:var(--surface);color:var(--sev-ink);display:flex;align-items:center;justify-content:center;flex-shrink:0;box-shadow:var(--shadow-sm)}.drawer-sevhead.cat-tone .drawer-sevhead__ic{color:var(--cat-ink)}.drawer-sevhead__title{font-weight:800;font-size:15.5px;line-height:1.3;color:var(--ink)}.drawer-sevhead__sub{font-size:12.5px;color:var(--sev-ink);font-weight:600;margin-top:3px}.drawer-sevhead.cat-tone .drawer-sevhead__sub{color:var(--cat-ink)}.drawer-lede{font-size:13.5px;color:var(--ink-dim);line-height:1.55;margin:2px 0 4px}.dsection-label{font-size:11px;font-weight:800;letter-spacing:.5px;text-transform:uppercase;color:var(--ink-soft);margin:18px 0 8px;display:flex;align-items:center;gap:8px;white-space:nowrap}.dsection-label .grow{flex:1;height:1px;background:var(--hair)}.tech-toggle{display:flex;align-items:center;gap:10px;width:100%;text-align:left;border:1px solid var(--hair-strong);background:var(--surface);border-radius:var(--r-md);padding:11px 13px;font:inherit;font-size:13px;font-weight:700;color:var(--ink);transition:background 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var(--sev);border-radius:var(--r-lg);overflow:hidden;box-shadow:var(--shadow-sm);margin-top:4px}.ext-call__head{gap:12px;padding:13px 14px;background:var(--sev-soft)}.ext-call__head,.prov-badge{display:flex;align-items:center}.prov-badge{width:38px;height:38px;border-radius:10px;justify-content:center;color:#fff;flex-shrink:0;box-shadow:var(--shadow-sm);background:var(--ink-soft)}.ext-call__prov{font-size:14.5px;font-weight:800;letter-spacing:-.2px}.ext-call__provsub{font-size:11.5px;color:var(--ink-dim);font-weight:600;margin-top:1px}.ext-call__body{background:var(--surface);padding:4px 14px 10px}.ext-line{display:grid;grid-template-columns:104px 1fr;gap:12px;padding:9px 0;border-bottom:1px solid 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var(--hair);display:flex;justify-content:space-between;align-items:center;gap:10px}.esc__foot-note{font-size:11.5px;color:var(--ink-soft);font-weight:600}.attach{border:1px solid var(--primary-soft);background:var(--primary-soft);border-radius:var(--r-md);overflow:hidden}.attach__head{display:flex;align-items:center;gap:9px;padding:11px 14px;font-size:12.5px;font-weight:800;color:var(--primary-ink)}.attach__head .grow{flex:1}.attach__body{background:var(--surface);margin:0 4px 4px;border-radius:var(--r-sm);padding:4px 14px}.attach__line{display:grid;grid-template-columns:116px 1fr;gap:10px;padding:8px 0;border-bottom:1px solid var(--hair);font-size:12.5px}.attach__line:last-child{border-bottom:none}.attach__k{color:var(--ink-soft);font-weight:700}.attach__v{font-weight:600;word-break:break-word}.attach__foot{font-size:11px;color:var(--ink-soft);font-weight:600;padding:8px 14px 2px;line-height:1.4}.dedup{border:1px solid 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